Tracmaster Ltd Refund Policy

The refund policy set out here applies to goods supplied to you (“the Buyer”) by Tracmaster Ltd (“the Company”), ordered from https://www.tracmaster.co.uk (“the Website”).

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RETURNS & REFUNDS
Under the Sale of Goods Act 1979, if the goods are deemed to be faulty or not as described then the Buyer will be entitled to a full refund, a replacement, or a repair from Tracmaster Ltd.

In cases of goods that are faulty, damaged or wrongly supplied please contact Tracmaster Ltd on 01444 247689.

Faulty goods must be reported to Tracmaster Ltd as soon as reasonably possible.

Tracmaster Ltd accepts no responsibility for goods damaged or lost in transit.

In the event of goods having to be returned due to being faulty or not as described then return shipping costs will be paid by Tracmaster Ltd. If the Buyer pays for the return shipping then Tracmaster Ltd will reimburse this cost upon the Buyer providing an invoice or receipt from the shipping company.

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 apply to transactions via this Website.

The Buyer has the right to cancel the transaction provided the goods are returned to Tracmaster Ltd within 14 days.

For goods returned within this time Tracmaster Ltd will provide a full refund within 14 days of receiving the returned goods provided that these goods are in their original condition, unused and returned to Tracmaster Ltd in their original packaging.

CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at marketing@tracmaster.co.uk or by mail using the details provided below:

Tracmaster Ltd, Units 6-7 Winterpick Business Park, Hurstpierpoint Road, Wineham, Nr Henfield, West Sussex BN5 9BJ, FAO Privacy Compliance Officer.

REVIEW OF THIS POLICY
We keep this Policy under regular review. This Policy was last updated in September 2024.

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Updated: 04/09/2024